Last Friday, my broadband connection suddenly stopped working. Since I was out partying the whole weekend, I did not get a chance to report the problem to my service provider. When I did eventually try on Monday afternoon, I became embroiled in a battle of raw perseverance with my service provider who shall remain nameless.
After following the voice prompt process of keying in what seemed like interminable choices, I waited on the line for about 25 minutes, listening to crappy music interspersed with some guy with the most irritating voice droning “You are currently holding for a (name of service provider) Broadband Consultant, please stay on the line; we will be with you shortly,” and then gave up. After trying to re-configure my router and a few other things, I decided to call it quits for the night.
I tried again on Tuesday night, this time determined to outlast that droning voice and the boring music. I settled into a more or less comfortable position, with the receiver cradled between my left ear (for some reason, I tend to hear better with my left ear) and my shoulder, and I started to read Christopher Hitchens’ book “The Portable Atheist.” After an hour and twenty minutes of bad music and “You are currently holding for a (name of service provider) Broadband Consultant, please stay on the line; we will be with you shortly,” I decided to put an end to this torture by telephone. By this time my neck was sore as hell and I finally realised that the reason I was waiting so long for this elusive Broadband Consultant, was probably because my service provider had not hired him or her yet.
Anyway, I tried another tact the following day; I got onto my service provider’s website at work, and bombarded them with nasty, nearly threatening mails and complaints about their poor service. This seemed to do the trick and my broadband link was restored on Friday afternoon.
So there you have it, don’t put up with poor service, get nasty…